Getting Help
Servicing existing customers
If we installed your system, our team is here for it. Send us a note and we will get you on the schedule.
Quick question first? Check the FAQ, it answers most of what we get called about.
Concierge
Concierge Service
Technology does not stand still, and the systems in a house this connected are happier when someone is watching them. Our Concierge plan puts the network under proactive monitoring and puts you at the front of the service queue.
- Proactive monitoring
- Remote support
- Priority scheduling
- App control
- Peace of mind
01
What we monitor
- That every network connected device is operating and functioning properly.
- Connected audio and video devices, and light switches, depending on the manufacturer.
- Internet connection status, with average upload and download speeds.
02
What the annual plan includes
- Priority support and scheduling
- Weekday email and phone support
- Proactive monitoring
- Maintenance rack cleaning
- Firmware updates, when applicable
- 20% off onsite service visits
- 25% off after hours service support
03
How to qualify
You must be an existing Acoustic Designs customer with WattBox and Domotz network monitoring equipment installed. Concierge covers the network and the devices on it, not the picture and sound quality of a third party app or service.
Phone support 888.296.0950 extension 5 · service@adgroupaz.com
Next Step
Not a client yet?
Start in the showroom. Visits are guided and by appointment.